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GC AI https://gc.ai/ is the legal intelligence platform built for in-house legal teams and companies. Your decisions shape the product, your impact is immediate, and you own your work from day one.
More than 2,100 companies https://gc.ai/customers run their legal work on GC AI, including 300+ public companies, 75+ unicorns, and teams at Nestlé, Hitachi Digital, Lockheed Martin, Miro, Bass Pro Shops, Riot Games, SKIMS, Liquid Death, Vercel, TIME, and Post Holdings. The platform holds an 80 NPS, more than double the B2B SaaS industry average, reinforcing GC AI as the leading legal AI platform for companies of all sizes.
GC AI has doubled ARR in six months. We won #1 Highest Customer Satisfaction https://gc.ai/blog/gc-ai-saas-award-winner-2026 at the 2026 SaaS Awards. Our investors include Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel.
You’ll define how things get built, not follow someone else’s playbook. Six principles guide how the team works:
ABOUT THE ROLE
As our VP of Customer Success & Support, you will lead GC AI's post-sale organization end-to-end through a period of rapid, sustained scaling. You'll own, drive the function, and partner directly with our CEO, COO, Chief Revenue Officer, Executive Leadership Team, and senior leadership to build the infrastructure, coverage models, and operating rhythms GC AI needs to support 2,100+ accounts through its next phase of growth.
GC AI has scaled quickly, and we are building many of the Customer Success and Support systems, programs, and operating rhythms needed to support our growth. Our customers love our product, we have an NPS of 80+, and customer obsession is a focus and reason for our success GC AI’s retention and expansion metrics consistently rank in the top tier among B2B SaaS companies. You’ll be starting off from a strong customer position with leadership support to build a best-in-class global Customer Success and Support team.
You'll inherit strong Customer Success and Support teams and own both functions, setting the strategy, operating model, and priorities for retention, expansion, and support delivery as well as driving the feedback loop to product and R&D. You'll also have a leadership team that wants to invest, with a significant opportunity to determine what needs to exist, establish the roadmap, and build it.
You'll need to be equally comfortable serving as the executive escalation point for a strategic account, coaching a manager through a performance issue, designing a customer-tiering framework, and getting into the details of a support ticketing implementation. You'll build the team around you, but will also be in a hands-on leadership role.
WHAT YOU'LL DO
REQUIRED EXPERIENCE
NICE TO HAVE
A NOTE ON PACE
We’re building something new in a once-in-a-generation shift in technology and the legal industry, so we move at a relentless pace. We expect urgency, ownership, and good judgment even when things aren’t perfectly clear. If you need structure and consensus to do your best work, this isn’t the right place for you. If you thrive in ambiguity and growth, work with intensity, and want real responsibility, keep reading. We’re excited to meet you.
HOW WE WORK TOGETHER
GC AI is a distributed company with team members across North America, and soon Europe. We believe that because our business is AI, human connection matters more, not less. We invest in bringing people together through our hub model: regular coworking sessions, customer dinners, team and company offsites. If you’re in a location without an office, expect up to 10% travel (and more for customer-facing roles).
Team members in the San Francisco Bay Area and Provo, UT (within 50 miles of the office) work together on Tuesdays, Wednesdays, and Thursdays. As we grow, we plan to establish permanent offices in more hub cities https://gc-ai.notion.site/faq-careers-at-gc-ai, and we will look to our team members to help build that in-person culture. We currently hire across the United States and Canada.
PERKS & BENEFITS
We proudly offer the following benefits for our full-time employees:
🏥 Medical, Dental & Vision — Comprehensive coverage for you and your family ❤️ Life & Disability Insurance — Added protection when you need it most 💰 Retirement Plan — Plan and save for your future 👶 Parental Leave — Time to focus on what matters most 📚 Continuous Development — Up to $3,000/year for job-related learning & development 🍽️ In-Office Meals — DoorDash credits for breakfast, lunch & dinner 🌴 Paid Time Off — 15 PTO days + 5 sick days, with opportunities to accrue more 🎉 Company Holidays — 15 company holidays + 3 additional “Me Days” 💻 Home Office Setup — $500 for new hires to build out their workspace 📱 Cell Phone Reimbursement — $50/month toward your phone bill 🚚 Relocation Support — Assistance to help make your move easier
EQUAL OPPORTUNITY EMPLOYMENT
GC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. #LI-GCAI
FRAUD NOTICE TO GC AI APPLICANTS
To protect yourself against phishing and recruitment fraud, please note that GC AI only accepts job applications through our official careers page at https://gc.ai/careers https://gc.ai/careers and through sponsored jobs on LinkedIn. All legitimate communication from our team regarding job opportunities will come from a GC AI team member with a @gc.ai http://gc.ai or @getgc.ai http://getgc.ai email address.
GC AI will never:
Examples of fraudulent email addresses:
If you are contacted by someone claiming to be from GC AI via an unofficial channel or from a suspicious email address, please do not share any information. Mark the communication as "phishing" or "spam" and do not respond.