We are seeking an experienced Manager to lead our Night Shift of the Data Operations team and drive operational excellence. The ideal candidate will have 2 to 4 years of proven experience managing teams in a fast-paced operational environment, with a strong track record of optimizing workflows, overseeing high-volume processes, and ensuring efficient, reliable execution across the organization.
Working hours: Monday to Friday from 10pm to 7am local PH time (night shift)
Key Responsibilities:
- Team Leadership: Oversee a team of operations professionals by providing guidance, coaching, and mentorship to foster high performance, professional development, and strong employee engagement.
- Operational Strategy: Contribute to the development and execution of the team’s operational strategy. Implement policies and procedures designed to optimize efficiency, productivity, and customer satisfaction.
- Process Improvement: Identify and implement opportunities for process enhancements, automation, and streamlined workflows to drive operational excellence and maximize resource utilization.
- Resource Management: Plan and allocate resources to meet operational targets effectively, including workforce scheduling, workload distribution, and capacity planning.
- Performance Management: Establish clear performance objectives, track key performance metrics, and provide regular feedback to team members. Address any performance gaps proactively.
- Quality Assurance: Develop and enforce quality control measures to ensure accuracy, adherence to standards, and regulatory compliance.
- Reporting and Analysis: Create and maintain regular operational reports. Analyze data to uncover trends, identify bottlenecks, and pinpoint areas for improvement, presenting insights to senior management.
What We’re Looking For:
- A results-driven manager with at least 2 years of experience leading teams in data operations, quality assurance, data entry or a related field.
- Proven ability to drive team performance, set clear goals, and motivate team members to achieve excellence across diverse tasks.
- Strong background in process automation and optimization, with hands-on experience identifying efficiency gaps and implementing scalable solutions.
- Exceptional analytical skills, capable of resolving complex data discrepancies and translating findings into actionable insights.
- Skilled in coaching, training, and mentoring team members to build capability and foster continuous improvement.
- Experienced in quality assurance and audit processes, with the ability to synthesize results into meaningful reports for stakeholders.
- Demonstrates a proactive, organized, and solution-oriented mindset, balancing multiple priorities while maintaining high standards.
- Excellent communication skills in English, both written and verbal.
- Advanced knowledge of Google Sheets and related automation tools is a strong plus.
