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Company Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description Get to Know the Team The Central Operations, Risk & Compliance team is part of Grab Vietnam's Central Operations function. The team supports operational integrity by strengthening quality controls, monitoring compliance, identifying operational risks, and driving continuous improvement across Vietnam operations. The Critical Tasks You Will Perform

• QA & QC Management: Establish quality benchmarks, audit daily operational workflows, and conduct regular QC checks to maintain high service standards.
• Risk Identification & Mitigation: Monitor operational processes to detect risks early, analyze root causes, and implement preventive measures.
• Process Management: Design, update, and standardize Standard Operating Procedures (SOPs) and control frameworks for the Central Ops team.
• Compliance & Monitoring: Ensure operational activities strictly align with company policies, industry regulations, and internal standards.

Qualifications What Essential Skills You Will Need

• Experience: 1–3 years of experience in Operational Risk, Compliance, Quality Assurance, or Quality Control
• Skills: Strong analytical thinking, process design capabilities, and high attention to detail.
• Tools: Proficiency in data analysis tools (Excel, SQL, or BI tools is preferred) and flowchart/documentation software.
• Proficient English to collaborate effectively across cross-functional teams.

Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.