Find your next role
Loading roles…Newest first
Parley reads what they ask for, shows how you fit, rewrites your CV for it and drafts their questions. You review it, then send it.
ANNA AUTISM CARE
FAMILY ACCESS COORDINATOR
Remote (Philippines) | Full-time, US Eastern business hours (overnight Philippine time) | Operations
$16,000 to $26,000 USD annually (approx. ₱1,003,000 to ₱1,630,000), based on experience and skills
ABOUT ANNA
ANNA (Allied Network for Neurodevelopmental Advancement) is a mission-driven organization building a medical home for young autistic children and their families. We provide diagnostic evaluations, naturalistic and neurodiversity-affirming NDBI therapy (a play-based, developmentally informed form of ABA), speech-language therapy, occupational therapy, and care coordination. We have a growing network of centers across Massachusetts and Missouri, and we are looking for a warm, reliable communicator to be the first voice families hear when they reach out to us.
POSITION OVERVIEW
The Family Access Coordinator is ANNA's front door. You will answer calls from families, referral partners, insurance companies, applicants, and vendors, understand what each caller needs, and connect them to the right ANNA team quickly and accurately. Many callers are parents who have just learned their child is autistic, and that first conversation shapes how they feel about ANNA and the road ahead.
Success in this role will be measured by call responsiveness, routing accuracy, documentation quality, privacy compliance, and the experience families have on every call.
COMPENSATION & ENGAGEMENT
WHAT YOU'LL DO
CALL HANDLING & FAMILY EXPERIENCE
ROUTING & HANDOFFS
DOCUMENTATION & PRIVACY
CONTINUOUS IMPROVEMENT
QUALIFICATIONS
REQUIRED
PREFERRED
If you don't meet every preferred qualification, we still encourage you to apply.
IDEAL CANDIDATE
You are a warm, steady communicator who thrives in a fast-paced, high-volume phone environment. You are a natural problem-solver who is comfortable handling a wide range of calls, building trust with a family in a single conversation, and getting every caller to the right person quickly. You balance speed and accuracy with genuine empathy and are energized by making a stressful process feel simple for families. You are motivated by an opportunity to be the front door for a growing autism care organization and to help shape how families experience ANNA from their very first call.
OUR COMMITMENT TO INCLUSION
ANNA is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment where all team members can thrive. We welcome candidates of all backgrounds and experiences.
Learn more about us: annaautismcare.com/about-us http://annaautismcare.com/about-us
Remote (Philippines), full-time on US Eastern business hours.
ANNA is an equal opportunity employer. We're committed to creating a diverse, inclusive, and supportive workplace. All qualified applicants receive consideration for employment without regard to race, color, national origin, age, disability, religion, sex (including pregnancy, sexual orientation, and gender identity), or any other characteristic protected by law. If you're passionate about our mission but don't meet every qualification listed, we still encourage you to apply. Your unique perspective might be exactly what we need."