Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job Description Roles & Responsibilities :
- Application Managed Services
- Manage end-to-end AMS services for enterprise applications.
- Ensure application availability, stability, performance and SLA adherence.
- Manage incidents, service requests, problems and changes.
- Drive incident reduction through root-cause analysis and preventive actions.
- Monitor application health and proactively identify potential service issues.
- Ensure effective transition of applications into AMS.
- SAP Application Support
Experience in one or more SAP areas such as:
- SAP S/4HANA
- SAP ECC
- SAP FICO
- SAP MM / SD / PP
- SAP SuccessFactors
- SAP Ariba
- SAP BW/4HANA
- SAP Basis
- SAP Integration / interfaces
Experience with SAP AMS / SAP Application Support is highly desirable.
- Oracle Application Support
Experience across one or more:
- Oracle E-Business Suite
- Oracle Fusion Cloud
- Oracle ERP
- Oracle HCM
- Oracle SCM
- Oracle Database/application ecosystem
- Non-SAP Application Support
Exposure to enterprise application ecosystems such as:
- Microsoft Dynamics / D365
- Salesforce
- ServiceNow
- Workday
- MES / Manufacturing applications
- PLM applications
- Supply Chain applications
- Custom Java / .NET applications
- API / Integration platforms
- Data & Analytics platforms
Candidates need not have expertise across all platforms but should demonstrate the ability to operate within a heterogeneous enterprise application landscape. AMS Transformation & Automation A key expectation of the role is to move beyond traditional L1/L2/L3 support. The candidate should be able to identify opportunities for:
- Automation of repetitive support activities
- AI-assisted incident resolution
- Automated monitoring and alerting
- Self-healing / auto-remediation
- Knowledge-based resolution
- Chatbots / virtual support agents
- Predictive incident management
- Automated ticket classification and routing
- Application performance analytics
- Shift-left and self-service capabilities
Experience with GenAI / AI agents / AIOps in AMS will be an advantage. Service Management Strong understanding of ITIL / ITSM practices including:
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Knowledge Management
- SLA / KPI management
- Major Incident Management
- Service Reporting
- Continual Service Improvement
Experience with tools such as ServiceNow, Jira, BMC or equivalent ITSM platforms is desirable. Transition & Transformation The candidate will also participate in:
- Application transition / KT from incumbent vendors
- Due diligence and application discovery
- Knowledge acquisition
- Support model definition
- Runbook development
- SLA/KPI definition
- Transition planning
- Stabilization
- Continuous improvement
- Application modernization initiatives
- Cloud migration-related AMS
Stakeholder Management
- Work closely with CIO/CTO organizations and business stakeholders.
- Coordinate with SAP, Oracle, Microsoft and other technology partners.
- Manage customer escalations and service reviews.
- Participate in governance meetings.
- Communicate service performance, risks and improvement initiatives to senior stakeholders.
- Collaborate with offshore/nearshore/onshore teams.
Qualifications Educational qualification:
- Bachelor’s degree in engineering, Computer Science, Information Technology or equivalent.
- 8–15 years of relevant IT experience, preferably with significant AMS exposure.
- Experience working in a large enterprise / GSI / multi-vendor environment.
- Strong communication and stakeholder-management skills.
- Ability to work across technology and business teams.
Experience : 8–15 years in Application Managed Services, Application Support, IT Operations, or IT Service Management Mandatory/requires Skills :
Advantageous Experience
- SAP + non-SAP integrated landscape
- Oracle + SAP environments
- Manufacturing applications
- Global AMS engagements
- Large-scale application transitions
- Cloud AMS
- AIOps
- GenAI-powered application support
- ServiceNow automation
- Process automation / RPA
- ITIL certification
- Experience in GSI / managed services organizations
