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Lumana helps organizations turn video into action. Our AI video security platform helps customers improve safety, strengthen security, and respond faster when it matters most.
Founded in 2021 and backed by leading Silicon Valley investors, we’re growing quickly. Here, you’ll think big, move fast, and own work that has a visible impact.
The Technical Support Engineer will ensure the reliability and performance of our deployed systems. In this hands-on role, you’ll troubleshoot complex hardware and software issues across our full stack—including networking, edge devices, and cloud-connected components. You'll partner closely with field teams, engineering, and QA to drive technical resolution, documentation, and system robustness.
Location
Remote within the U.S. Eastern Time Zone; hybrid for candidates based in New York City. Candidates must reside in the Eastern Time Zone.
Schedule
Evenings & Weekend Technical Support Engineer
Compensation
$70,000–$90,000 annually, based on the candidate’s geographic location (Tier 1 vs. Tier 2), local market benchmarks, relevant experience, and certifications.
Responsibilities
Must Have
Nice To Have
Our Interview Process
We keep it focused and respectful of your time—our typical process includes:
✨ What We Offer
We believe great talent deserves great support. Here’s how we invest in you:
Competitive Pay: A strong base salary that reflects your experience, impact, and market value
Equity & Upside: Own a piece of what you're building with meaningful equity in a fast-growing startup
Tools that Work for You: Get access to top-tier tech and a fully equipped workspace—both in-office and at home
Hybrid Flexibility: Enjoy a balanced schedule with two remote workdays each week after ramp-up
Product Influence: Your voice matters—your hands-on feedback directly shapes our product roadmap
For U.S. Based Employees
Equal Opportunity: Lumana considers applicants without regard to protected characteristics, in accordance with applicable law.
Interview Policy: Please answer independently during interviews. Do not use real-time AI assistance, transcription, or answer prompts without prior authorization. Unauthorized use may disqualify you.
Recruitment Fraud: Official hiring emails come from @lumana.ai http://lumana.ai. We never request payment or banking information during hiring.
Agencies: We do not accept unsolicited agency resumes or pay fees without a signed agreement.